Policies

Price Match Guarantee

Our Price Match Guarantee assures our clients of our commitment to families’ standards. We guarantee that no one else can provide candidates of the caliber we are introducing to you at such an affordable price, backed by a 6-month placement guarantee. If you can, we will beat that price as our service to you.

6 Month Placement Guarantee

Our 6 month placement guarantee is the gold standard of the industry. While other agencies provide guarantees for much less time – or none at all – we are committed to making placements work. If, for any reason, the match should not be working out, Elite Care Canada will find you another caregiver and complete the entire process at no cost to your family. Recruiting from 82 countries, Elite Care’s recruiting standards benefit you once again, as replacements can be provided in less time than through any comparable service – to minimize the hardship to your family and to maintain a cost effective strategy for you that works.

With over a 95% success rate for our placements, Elite Care Canada still plans for any developments. Your family is important to us. We are also at your disposal and can be reached by family members and caregivers alike to aid in resolving situations long before they become a problem. Understanding is the key to building a healthy relationship and Elite Care can be your mediator to ensure that every day is anxiety-free.

Privacy

The privacy of our clients and caregivers is paramount. All customers and potential customers are protected, as all information provided to our company is kept confidential and is only kept for a limited period. The Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) is maintained as our own corporate guideline to ensure the highest standards are upheld at all times. No information will be gathered from clients or potential clients for any reason other than the purpose of their contacting our company. Our company will explain why any particular piece of information has been collected if you should express interest.

Prompt Response

Our agency makes maintaining contact with our clients and caregivers a top priority. We hold ourselves to the standard of responding to all inquiries within 48 hours, when contacted by phone or through email.

If you need to reach us, you can call our main line at: (416) 590-7429
Also you can email us at: reception@elitecarenanada.com
You may fax us at: (416) 352-5951